- Define IT stewardship - doing IT right the first time Every organization needs to create a shared understanding of IT Stewardship. I agree with the Merriam-Webster definition of Stewardship.
- Empower the middle tier - they should be interpreting and contributing to the strategic planning, writing the business cases and executing on plans, discussing with front line staff all customer issues, working diligently to make senior executives irrelevant or at least let them know there is a solid group of up and comers!
- Encourage the front line staff - they know the heartbeat of the organization from the customers perspective, this is every organizations most important resource.
- Engage your customers - all you design should be done with the assistance of your customers
the conducting, supervising, or managing of something; especially : the careful and responsible management of something entrusted to one's careIt's the idea of being entrusted, responsible and careful with IT so it supports and empowers all those who use it. It's how IT professionals get out of the way and facilitate the organizations innovation so it doesn't have to look elsewhere. This also means doing the right thing the first time, instead of compromising the future with a quick fix or half-baked approach. Most seasoned IT professionals know the right answer when selecting and proposing approaches, they need to trust themselves and gain the trust of others.